Top 5 Factors to Consider When Choosing an AC Company: It’s All About Transparency

There’s a lot to consider when choosing a trustworthy HVAC contractor in San Antonio. So you are not taken advantage of – KNOW the company well. I little research goes a long way to see how transparent they really are. Unless you’re familiar with the ins and outs of your home’s heating, ventilation and air conditioning system — how the components work, what type of maintenance is necessary and how much it might cost — you have to put a lot of faith in your service provider.

How can you be sure they’re offering honest, high-quality service at a reasonable price? Here are the top 5 qualities to look for when choosing an AC company:

1. Transparency of ownership

When considering different HVAC service providers, find out about the company’s ownership. Is it a family-owned business based in your community? Is the owner easy to reach via phone or email? Or are they located in a far-away corporate office, out of reach in the event that something goes wrong?

If you ever need to speak with the owner, a local AC company with top-notch customer service will make this easy to do. You’ll feel more confident knowing its management team is really there to support you as a valued customer.

2. Transparency of the business address

Look up the business address before you sign on the dotted line. Once again, if you run into any questions or issues, you’ll want to be sure you can reach the service provider.

The business address will tell you whether the company is just driving through town offering an impossibly good deal, working out of a P.O. box or even trying to take your money and run. If you know the business is based in your own community — and you can even drive up to the building if needed — that’s a much safer choice.

3. Transparency of the pricing

Without doing some research first, most homeowners don’t necessarily know how much AC services will cost. Trustworthy service providers understand this and are as clear and up-front as possible about their pricing.

Before any repairs are conducted, make sure you know the exact price. Otherwise, the bill might just keep growing with each part that’s replaced, even if you never approved those parts and repairs.

Tiger Services is a flat rate company, meaning we provide the exact price on all the necessary repairs before we even start the process, saving you a lot of hassle in the long run.

4. Transparency of the people

When you’re choosing an AC company and allowing technicians into your home, look into who they are and how they’ve been vetted.

Questions to ask include, have the technicians been screened with background checks? Are they licensed by the state of Texas? Have the company’s employees been serving your neighbors for years — or even generations? If so, you can trust they’ll leave your home in better condition than they found it.

5. Transparency of the warranty

If you’re presented with a warranty longer than two years, the business should be able to produce an insurance certificate. This will prove that a third-party insurance company is backing up the guarantee.

In the worst-case scenario, extended warranties are offered by companies that go out of business and cannot honor the terms. But a reputable AC vendor will have all the right pieces in place to safeguard your investment.

See why Tiger Services is San Antonio’s trusted AC company

When choosing an AC company to work with, find one that makes all the information you’re looking for easily accessible and has an experienced team just a phone call away, ready to help.

Give Tiger Services a call to find out why we’re the right HVAC contractor in San Antonio.